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Albert, A, Hallowell, M R and Kleiner, B M (2014) Enhancing Construction Hazard Recognition and Communication with Energy-Based Cognitive Mnemonics and Safety Meeting Maturity Model: Multiple Baseline Study. Journal of Construction Engineering and Management, 140(02).
Arashpour, M, Wakefield, R, Blismas, N and Lee, E W M (2014) Analysis of Disruptions Caused by Construction Field Rework on Productivity in Residential Projects. Journal of Construction Engineering and Management, 140(02).
Brockman, J L (2014) Interpersonal Conflict in Construction: Cost, Cause, and Consequence. Journal of Construction Engineering and Management, 140(02).
- Type: Journal Article
- Keywords: Conflict; Construction costs; Productivity; Personnel management; Conflict management; Cost in construction; Construction productivity; Organizational issues;
- ISBN/ISSN: 0733-9364
- URL: https://doi.org/10.1061/(ASCE)CO.1943-7862.0000805
- Abstract:
Interpersonal conflict on the job is identified as one of the top occupational job stressors, strongly linked to a reduction in worker psychological and physical health. In addition, interpersonal conflict has been identified as a determinant of work disability, occupational accidents, and other costs related to reduced quality, loss of skilled employees, restructuring inefficiencies, decreased motivation and productivity, absenteeism, and employee turnover. For the construction industry, studies suggest that construction owners and contractors ranked conflict among construction project participants as the highest factor affecting project cost. It is astonishing, in light of this fact, that no research studies exist which attempt to expose the unmistakable financial cost of day-to-day conflict in the construction industry among project participants at the supervisory and trades level. Therefore, the research question being explored is: What are the triggers and consequences of interpersonal conflict on a construction site and at what financial cost? Using the critical-incident technique, a qualitative research method, 74 construction industry personnel were individually interviewed using a protocol designed to elicit one or more conflict incidents recalled by the interviewee. All interviews were audio taped, transcribed, and analyzed using Nvivo 9 qualitative software. Forty-one of the 86 reported incidents underwent an additional analysis using the time reported and associated labor costs. Based on the key findings, it is recommended that educational opportunities and innovative changes to the construction process could reduce/prevent the incidence of interpersonal conflict on the construction jobsite.
Chen, Z, Abdullah, A B, Anumba, C J and Li, H (2014) ANP Experiment for Demolition Plan Evaluation. Journal of Construction Engineering and Management, 140(02).
Chong, D, Wang, Y, Guo, H and Lu, Y (2014) Volatile Organic Compounds Generated in Asphalt Pavement Construction and Their Health Effects on Workers. Journal of Construction Engineering and Management, 140(02).
Dehghan, R and Ruwnapura, J Y (2014) Model of Trade-Off between Overlapping and Rework of Design Activities. Journal of Construction Engineering and Management, 140(02).
Deng, F and Smyth, H (2014) Nature of Firm Performance in Construction. Journal of Construction Engineering and Management, 140(02).
Jafarzadeh, R, Ingham, J M, Wilkinson, S, González, V and Aghakouchak, A A (2014) Application of Artificial Neural Network Methodology for Predicting Seismic Retrofit Construction Costs. Journal of Construction Engineering and Management, 140(02).
Kasapoğlu, E (2014) Leadership Styles in Architectural Design Offices in Turkey. Journal of Construction Engineering and Management, 140(02).
Khalili, A and Chua, D K (2014) Integrated Prefabrication Configuration and Component Grouping for Resource Optimization of Precast Production. Journal of Construction Engineering and Management, 140(02).
Lopez del Puerto, C, Clevenger, C M, Boremann, K and Gilkey, D P (2014) Exploratory Study to Identify Perceptions of Safety and Risk among Residential Latino Construction Workers as Distinct from Commercial and Heavy Civil Construction Workers. Journal of Construction Engineering and Management, 140(02).
Lu, W, Ye, K, Flanagan, R and Jewell, C (2014) Nexus between Contracting and Construction Professional Service Businesses: Empirical Evidence from International Market. Journal of Construction Engineering and Management, 140(02).
Martin, H and Lewis, T M (2014) Pinpointing Safety Leadership Factors for Safe Construction Sites in Trinidad and Tobago. Journal of Construction Engineering and Management, 140(02).
Rosenbaum, S, Toledo, M and González, V (2014) Improving Environmental and Production Performance in Construction Projects Using Value-Stream Mapping: Case Study. Journal of Construction Engineering and Management, 140(02).
Stamatiadis, N, Goodrum, P, Shocklee, E and Wang, C (2014) Quantitative Analysis of State Transportation Agency’s Experience with Constructability Reviews. Journal of Construction Engineering and Management, 140(02).
Zhao, T and Dungan, J M (2014) Improved Baseline Method to Calculate Lost Construction Productivity. Journal of Construction Engineering and Management, 140(02).